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Cancellation Policy

Please give at least 48 hours notice should you wish to cancel an appointment as a courtesy to our therapists, stylists and other clients who are on the cancellation list. Giving notice will help us to re-schedule your treatment to a more convenient time.

We require a £10 deposit for all treatments with appointment times longer than one hour, this will be taken at the time of booking and will be used as part payment towards your service. Failure to give at least 48 hours notice will result in forfeiture of your deposit.

Clients who have previously missed three or more appointments will politely be asked to pay 50% of their requested treatment at time of booking.

We completely understand that things can happen at the last minute and can assure you that we will always be understanding and sympathetic in certain circumstances.